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* Our Customer Service is available Monday-Friday: 7:00AM - 10:00PM EST, Saturday-Sunday: 10:00AM- 7:00PM EST

Returns

What is the refund timing?

We will credit you in the same manner as your original payment method within 10 business days of receiving the returned item. Please note the refund will post to your account within 3-7 business days.

Please send your returns back within 30 days of receipt of your order. If possible, use the original box, packaging materials and prepaid shipping label for your return shipment. Please complete the section for returns on the packing-slip and enclose it in your return package. You can drop your package at any FedEx Location to be returned to the below address:


Wolford c/o Hermes Nextec

1 Imeson Park Blvd, Door E5

Jacksonville, FL 32218


For more information on drop-off locations, please visit http://www.fedex.com/us/office/shipping-services.html


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related questions

Is there a delivery or return fee?

Shipping

Returns

Returns are free of charge. Please see our shipping page for shipping cost breakdown.

When can I return my order?

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You are eligible to return your order within 30 day of receipt of your order.

What delivery options are available?

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FedEx Ground: 3-6 business days from ship date. Free (Orders over $150) $8.00 (Orders under $150)...

How will I know when my order has been shipped?

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You will receive an email notification with your tracking number when your order has been shipped.